LogMeIn Error “failed to start remote control process: 5″
Client called last night with the above error when trying to connect to any of 6 workstations in an office in Virginia from any other machine with any browser. Quick check on google returned no results, so I called LogMeIn support. Apparently, an update released yesterday for AVG misidentifies a component of LogMeIn as Vundo.J and blocks it from accessing the internet. It will also block new installations of LogMeIn, causing the "starting services" step to fail over and over again.
The band-aid is easy, just exclude c:\program files\logmein from your resident shield. The folks at LogMeIn also urged me to contact AVG support about the issue, as they want to get it fixed as quickly as possible and they figure that more voices will make the fix happen more quickly.